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Marketing & Branding

Starting up a new business or looking for a modern refresh? We can put you on the right track


Service Delivery

Fine tuning your service delivery & make a huge difference to your customer’s experience

Recruitment Strategies

Your employees are the heart of your business, make sure you get the perfect cultural fit


Online Engagement

Get the engagement, boost your stats & step into the modern world with style

Let us point you in the right direction

Our Experts

Each one of our Bounce team members has their own special area of expertise, let us match you with the perfect fit!

Maria Smith

Founder & CEO

Maria has an excellent reputation in the facilitation of workshops, consulting and coaching for leaders in bringing about more self-awareness to the impact their communication has on influencing the behaviours of their team. Maria’s coaching provides strategies and techniques for leaders to achieve their desired goals/results, creating the links to move from good to better, and ultimately, best practice. Her ability to work with groups to gather information and make clear and relevant recommendations is highly regarded in the employment services industry and in company upper management.

Maria has had national and international experience leading interviews for organisations as part of a consultative approach. Maria was a lead consultant for a social robotics company in the U.S. conducting focus groups and making very specific recommendations in relation to the social engagement and interaction the robot should possess working with those from a low socioeconomic background. Maria has an amazing ability to engage with a range of stakeholders and individuals from a variety of cohorts.


  • BA Social Science (Partial)
  • NLP Master Trainer
  • Cert IV Training & Assessment
  • Cert IV Business Management

Kelly Mason

General Manager

Before joining Bounce Australia as General Manager 3 years ago, Kelly was a highly respected State Manager within a Employment Service Agency for 12 years. Kelly has the industry experience and knowledge to actively manage large projects and teams on a government level.

Kelly was integral to the growth of Tracy the Placement People in 2009 which grew from 3 to 14 site locations. Kelly drove the tender and in particular the service delivery model through engaging with key stakeholders and leading focus groups with jobseekers. The growth led to the company being acquired by a UK company A4e in 2011.

Kelly has experience in leading and creating performance improvement and quality improvement plans across organisations. Since working at Bounce Australia, Kelly has been integral in the development of training programs and co-facilitation of workshops.


  • BA Commerce
  • Cert IV Employment Services
  • Cert IV Business Management
  • Cert IV Disability (Partial)

Matt Luttrell

National Business Manager

Matt joined Bounce in 2014 and for the past 2 years has been developing the business and building strong key stakeholder relationships throughout Australia. Matt is able to gain an understanding of business requirements through meeting these key stakeholders and tailor packages for their professional development needs. Matt has over 8 years’ experience in Employment Services where his roles varied from Employment Consultant to Regional Manager.

Matt’s project experience includes facilitation of multiple trainings and workshops in Sydney and Queensland throughout 2016 and 2017, delivering communication and rapport building, leadership, assertiveness and customer service training, as well as conducting training needs analysis and scheduling training programs.


  • Diploma Employment Services
  • Cert IV Employment Services

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